Privacy Policy

Last Updated: 08/23/2023

Welcome to the Privacy Policy for Mpala Guest & Adventure Farm and Try Rafting Co. This policy outlines how we collect, use, disclose, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Your privacy and data protection are important to us, and we are committed to ensuring the security and confidentiality of your personal information.

By using our services, you expressly consent to the practices described in this Privacy Policy. Please take the time to carefully read and understand this document.

1. Information We Collect:

We may collect and process the following categories of personal information when you interact with our services:

Contact Information: Including your name, email address, phone number, and postal address.
Payment Information: Necessary for processing reservations and transactions.
Demographic Information: Such as age, gender, and nationality.
Emergency Contact Details: In case of safety concerns during our activities.
Other Information:** Any additional information you voluntarily provide to us.

2. Legal Basis and Purpose of Processing:

We collect and process your personal information based on the following legal grounds and for the specified purposes:

Performance of a Contract: To fulfill bookings, and reservations, and provide the services you have requested.
Legitimate Interests: To improve our services, analyze user behavior, and send you relevant communications.
Compliance with Legal Obligations: To fulfill legal and regulatory requirements.
Consent: For activities such as sending marketing communications where required by law.

3. Data Sharing and International Transfers:

We may share your personal information with third parties for the purposes outlined in this policy. This may involve transferring your data to countries outside the European Economic Area (EEA) that may have different data protection laws. We will ensure that adequate safeguards are in place for such transfers, such as Standard Contractual Clauses.

4. Data Security:

We have implemented appropriate technical and organizational measures to ensure the security of your personal information and protect it from unauthorized access, loss, alteration, or destruction.

5. Your Rights:

Under the GDPR, you have certain rights regarding your personal information. These include:

Right of Access: To request information about the personal data we hold about you.
Right to Rectification: To request the correction of inaccurate or incomplete data.
Right to Erasure: To request the deletion of your personal data under certain conditions.
Right to Restriction of Processing: To request the limitation of processing under certain circumstances.
Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
Right to Object: To object to the processing of your personal data under certain conditions.
Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw it at any time.

6. Cookies and Tracking Technologies:

Our website may use cookies and similar technologies. You can manage your cookie preferences through your browser settings.

7. Children's Privacy:

Our services are not directed towards individuals under the age of 16. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove the information promptly.

8. Contact Us:

If you have any questions, requests, or concerns related to your privacy or this Privacy Policy, please contact us at mpalaguestandadventurefarm@gmail.com

9. Changes to this Privacy Policy:

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes and obtain your consent if required by law.

By using our services, you acknowledge that you have read, understood, and consent to the terms of this Privacy Policy, including the processing of your personal information as described herein.